Privacy Policy

Effective Date: 9/30/2025

1. Introduction

Hostingcone (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our hosting, domain registration, and related services.

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, this policy also explains your rights under the General Data Protection Regulation (GDPR).

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Account Data: Name, email address, phone, billing address, payment method.

• Domain Registration Data: Registrant name, administrative and technical contact details (as required by ICANN and registries).

• Service & Usage Data: IP address, browser type, OS, device information, server logs, error logs.

• Support Data: Messages, tickets, screenshots, technical logs you submit to us.

• Payment Data: Limited details processed securely by third-party payment processors (we do not store full card details).

• Cookies & Tracking: Session identifiers, analytics data, preference settings.

3. How We Use Your Information

We use your data to:

• Deliver and maintain hosting, domain, and related services.

• Process payments, invoices, renewals, and refunds.

• Provide customer support and respond to requests.

• Improve services, security, and performance.

• Comply with legal obligations (e.g., ICANN rules, tax regulations).

• Send important updates, service notices, or (with consent) marketing offers.

4. GDPR Compliance

If you are in the EEA, UK, or Switzerland, Hostingcone acts as a Data Controller of your personal data under GDPR.

4.1 Legal Bases for Processing

We process your personal data only where a legal basis applies:

• Contractual Necessity: To provide hosting and domain services you requested.

• Legal Obligation: To comply with ICANN regulations, tax laws, anti-fraud rules.

• Legitimate Interests: For service improvements, preventing abuse, securing infrastructure.

• Consent: For optional marketing, newsletters, or where required for cookies.

4.2 Your GDPR Rights

Under GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Correct inaccurate or incomplete data.

• Erasure (“Right to be Forgotten”): Request deletion of your data (where legally permissible).

• Restriction: Request we limit the processing of your data.

• Portability: Receive your data in a structured, machine-readable format.

• Objection: Object to processing for direct marketing or legitimate interest grounds.

• Withdraw Consent: Where we rely on consent (e.g. marketing emails), you can withdraw it at any time.

To exercise these rights, contact us at privacy@hostingcone.com. We may need to verify your identity before fulfilling requests.

4.3 International Data Transfers

As a global provider, we may transfer your data outside the EEA. Where we do so, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other lawful mechanisms approved under GDPR.

4.4 Data Retention

We retain data only as long as necessary for:

• Service provision

• Legal compliance (e.g., financial recordkeeping)

• Security and fraud prevention

After retention periods expire, data is securely deleted or anonymized.

5. Sharing & Disclosure

We may share data with:

• Domain Registries & ICANN: To meet regulatory requirements.

• Service Providers: Payment processors, data centers, email providers.

• Legal Authorities: If required by law or legal proceedings.

• Business Transfers: In case of merger, acquisition, or sale of assets.

We never sell your personal data for third-party marketing purposes.

6. Security

We use administrative, technical, and physical safeguards to protect your data, including:

• Encryption of sensitive data in transit and at rest

• Access controls and authentication measures

• Firewalls, intrusion detection, and monitoring

No method of online storage is 100% secure; we cannot guarantee absolute protection.

7. Children’s Privacy

Our services are not directed to children under 16 (or higher where local law applies). We do not knowingly collect data from minors. If discovered, such data will be promptly deleted.

8. Your Choices

• Email Preferences: You may unsubscribe from promotional emails at any time.

• Cookies: You may disable cookies through browser settings, though this may limit functionality.

• Account Deletion: You may request closure of your account and deletion of associated data, subject to legal obligations.

9. Contact Information

For any privacy or GDPR concerns, please contact: ???? privacy@hostingcone.com

If you are in the EEA, you may also lodge a complaint with your local data protection authority.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted on our website with the revised “Effective Date.”